Oleh : Agus Sudiyanto
Keyword: Standard Operating Procedures, Service
The purpose of this study are as follows: 1) Knowing the application of SOP (Standard Operating Procedures) in the process of marriage and referral services at the Office of Religious Affairs in Jatipuro District. 2) Analyzing the factors that support the application of SOP (Standard Operating Procedure) in the Office of Religious Affairs in Jatipuro District. 3) Analyzing the factors that hamper the application of SOP (Standard Operating Procedure) in the Office of Religious Affairs in Jatipuro District.
The research method used in this research is a descriptive research method with a qualitative approach. This method describes or explains something then is classified so that conclusions can be drawn. The purpose of the descriptive research method is to provide a picture of a particular society or group of people or a description of a symptom or relationship between two or more symptoms.
The results of the study at the Office of Religious Affairs in the District of Jatipuro Karanganyar Regency, it can be concluded that SIMKAH has a big role in helping the performance of KUA so that the service runs effectively. Jatipuro KUA service operational standards regarding marital registration have exceeded the SOP (Standard Operating Procedure) rules set. The use of SIMKAH is very active in marital information and is also supported by other technologies so that errors in providing information are very small because the data storage is already a data base, so the information provided is accurate. SIMKAH security is still lacking mainly related to human resources who are not ready to protect SIMKAH. Integration efforts between agencies are still weak so that the security of a marriage cannot be fully realized. With the use of SIMKAH, the amount of costs to be incurred is more expensive, but only at the beginning and the results are in accordance with what is obtained, when compared to the use of a manual system, the results obtained are not appropriate and not relevant for employees and the general public.
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